assortmentbox.jpg

FAQs

 

 

Where are you located?

Royal Grand Bake Shop is located in downtown Atlanta’s historic district of Castleberry Hill. We currently do not have a storefront but all our treats are available for purchase through online custom orders and pop-ups around Atlanta. All our baked goods are produced in a licensed and insured home bakery.

Where can I purchase your baked goods?

Currently we sell solely through online custom orders, pop-ups around Atlanta and events. Follow us on Instagram and sign up for our email list for updates on pop-up locations, events and flash sales and specials.

Do you ship/deliver?

We currently offer pickup in Castleberry Hill and at select locations around Atlanta and will coordinate this at the time your order is placed. We do offer delivery for larger catering orders. Our baked goods are for sale only in Georgia at this time.

I need cookies tomorrow.can you have them ready or do a rush order?

We do our very best to meet the needs of our customers! However, since all our baked goods are custom and made fresh to order, we require advance notice to fulfill all orders. Please contact us with the details of your request and the date needed, and we will work with you to bring our delicious baked goods to your home or special event.

How do I pay for my order?

Once we receive and finalize the details of your order you will be sent an invoice with payment options. All major credit cards are accepted using a secure online payment form. Credit card payments will be charged a 3.5% transaction fee that will be added to your invoice along with the appropriate sales tax when and where applicable.

What is your order and cancellation policy?

All orders require full pre-payment to reserve a desired date in our baking schedule. Due to the custom nature of our baked goods and upfront costs incurred, we are unable to issue refunds.

Once I place an order, where do I pick it up?

We will contact you once your order has been placed to arrange pick up in either Castleberry Hill or to determine a convenient pick up location in the intown Atlanta area.

We do offer delivery for larger catering orders. Please see our Terms & Conditions for further detail on pick up/delivery parameters.

When is your next pop-up or event?

Please follow us on Instagram, sign up for our email list or check on our website for updates.